Is kohls.com a Legit online Store?

Is kohls.com a Legit Online Store?


Kohls.com is a multi-brand apparel store. Kohl’s consists of a collection of websites that offers services in real estate, investor management and recruitment.
Kohls.com is one such website from their portfolio.

User Interface:

The loading speed of the home page is quite fast. The visual appeal of the website at first glance is impressive with categories tab along with the search, help and feedback tabs at the top. The site emphasizes on product images to make it colorful for the users. Browsing through the product catalogs is convenient. Adding products to cart and checkout were easy. No ads or plugins were noticed on the website. The site and payment gateways are secured. Kohl’s has its official apps in both ios and Android operating system.

Product Portfolio:

Kohl’s has a wide range of products. Its product portfolio includes adult and kids clothing, footwear, jewelry, cosmetics, home goods etc. Products are segmented according to their price, usage and discount.

Offers and discounts:

Kohl’s promotes its products by offering discounts and promotional codes. They offer Kohl’s coupons to customers along with discounts. Kohl’s.com like other e-commerce sites rely on festive and clearance sales to promote new and existing product portfolio.
They do have cash back schemes like Kohl’s cash in which a customer gets a part of their purchased amount back in the form of Kohl’s cash. Currently, the website is offering 10 dollars Kohl’s cash for every 50 dollar purchase.

Kohl’s.com offers card facility to customers through Kohl’s charge where customers get an additional discount through personal offer codes. Customers can register on the website to get their card.
Along with this Kohl’s.com offers users an option to signup to receive their sales alerts from time to time.

Shipping and returns:

Kohl’s offers free delivery service for purchases over 50 dollars and above. The site offers the same day, one day delivery with an additional shipping charge. There is a product tracking system available for customers to track the progress of their shipment.

Kohls.com boasts on hassle-free returns policy. Kohl’s has a special holiday returns policy as well as a separate returns policy on its premium electronic products.

Customer service:

Kohl’s has an FAQ page for customer convenience. The website has options like chat, call and mail services at customers disposal.

Is Kohls.com a scam or legit?

Customer feedback on the website has been mixed to negative. Kohl’s customers complained about the customer service failure redress their queries on time. Customers complained about the delayed shipments, wrong and incomplete deliveries. Store pickup service has been criticized for the delay and misplaced shipments.
While the customers appreciated there vast portfolio of products, the prices of certain goods are criticized for their spike. Some products turned out to be out of stock after they were ordered.

So, is Kohls a scam, probably not, but it sure needs to step up in dealing with its inventory, tackling customer queries and returns. The after sales aspect of Kohl’s needs a turn around in order to stay relevant to its customers. The downside for a vast product offering website like Kohl’s is that it’s a challenging task to regulate them and satisfy the customers.

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